Terms & Conditions

These Terms & Conditions (the "Terms") govern your access to and use of the ApexMart website and any related interfaces, features and services (together, the "Platform"), operated by ApexMart. They apply whether you simply browse the catalogue, register an account, place an order, sell through the Platform or take part in the referral rewards programme.

1. Definitions

"ApexMart", "we", "us", "our" means ApexMart, the operator of the Platform.
"Platform" means the ApexMart website, together with every page, account area, checkout flow and support channel operated under it.
"User", "you", "your" means any person who accesses the Platform, registers an account or places an order.
"Seller" means an independent third-party merchant onboarded to list and sell Products through the Platform.
"Products" means the physical goods listed for sale on the Platform.
"Order" means a request submitted by you through the checkout to purchase one or more Products.
"Affiliate Programme" means the voluntary referral rewards programme described in clause 11.
"Wallet" means the balance held in your ApexMart account, comprising refunds and referral rewards credited to you.

2. Who you are contracting with

The Platform is owned and operated by ApexMart. These Terms are a legally binding agreement between you and ApexMart.

Legal entity name: ApexMart
Brand name: ApexMart
Website: https://apexmart.in

The Platform operates both as a direct retailer and as a marketplace. Where a Product is sold by an independent Seller, the contract for the sale of that Product is formed between you and that Seller; ApexMart provides the Platform, order management, payment collection and customer support for the transaction. The identity of the seller of record is shown on the Product page and on your invoice.

3. Eligibility

You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
If you are under 18, you may use the Platform only under the supervision of a parent or legal guardian who agrees to these Terms and accepts responsibility for your use of it.
You must not use the Platform if your account has previously been suspended or terminated by us, or if applicable law prohibits you from doing so.
Orders may be placed only for delivery within India, to a serviceable PIN code.

4. Your account

Some features — placing orders, tracking deliveries, the Wallet and the Affiliate Programme — require a registered account. When you register, you agree that:

The information you provide is accurate, current and complete, and you will keep it updated. We verify your email address before your account becomes fully usable.
You are responsible for keeping your password and any one-time codes confidential, and for all activity that takes place under your account.
You will tell us promptly at support@apexmart.in if you suspect unauthorised access to your account.
One person may hold only one account. Accounts created to abuse promotions, referral rewards or return policies may be suspended.
We may suspend or terminate an account, withhold a Wallet balance pending investigation, or refuse service, where we reasonably suspect fraud, misuse of the Platform, repeated refusal of delivery or a breach of these Terms.

5. Products and listings

We list physical consumer goods. Product descriptions, specifications, images and availability are supplied by us or by the relevant Seller and are updated as often as we reasonably can, but:

Product images are indicative. Colour reproduction varies between screens, and packaging may differ from the image shown.
Listings are subject to availability. If a Product becomes unavailable after you order it, we will cancel that line and refund it in full in accordance with the Cancellation & Refund Policy.
We may limit the quantity of any Product that can be bought in a single Order or by a single account.
You must use every Product strictly in accordance with the manufacturer's instructions, warnings and labelling.

6. Pricing, taxes and charges

All prices displayed on the Platform are in Indian Rupees (INR / ₹).
Listed prices are inclusive of applicable Goods and Services Tax (GST) unless the Product page expressly states otherwise. A GST invoice is issued for every Order.
Shipping and handling charges, where applicable, are shown separately in the order summary before you pay. The total shown on the checkout page is the final amount payable — there are no hidden charges added afterwards.
We may change prices at any time. The price that applies to your Order is the price displayed on the Platform at the time your Order is confirmed.
If a Product is listed at a manifestly incorrect price due to a technical or typographical error, we may cancel the Order, tell you why, and refund any amount already paid in full.

A full breakdown of what you pay and why is set out on our Pricing & Charges page.

7. Orders and acceptance

Placing an Order is an offer to purchase, not a concluded contract. A binding contract is formed only when the Order is confirmed by us or by the relevant Seller and moves to a confirmed status, which we notify to you by email or in your account. Until then, no contract exists, even if payment has been authorised.

An Order may be declined, in whole or in part, where:

the Product is out of stock or has been delisted;
the listed price or Product information was incorrect;
the delivery address is outside our serviceable area or is incomplete;
we reasonably suspect fraud, an unauthorised payment instrument or abuse of a promotion; or
we are unable to verify your contact details.

If an Order is declined after payment has been taken, the full amount is refunded to the original payment method in accordance with the Cancellation & Refund Policy.

8. Payment

The Platform accepts:

Cash on Delivery (COD), where COD is available for your delivery PIN code and for the Products in your cart. COD Orders must be paid in the exact amount shown on the invoice at the time of delivery. We may withdraw the COD option from an account after repeated refusals of delivery.
Online payment — cards, UPI, net banking and supported wallets — processed by a third-party payment gateway.

Authorisation of a payment is a matter between you, your bank or card issuer and the payment gateway. We are not responsible for a transaction declined by your issuer, nor for any bank charge, foreign exchange spread or convenience fee levied by them.
If an amount is debited but the Order is not confirmed, the transaction is normally reversed automatically by the gateway or your bank. If it is not, write to us with the transaction reference and we will pursue it with the gateway on your behalf.
Wallet balance, where you hold one, may be applied to an Order at checkout. Wallet credit is redeemable against purchases on the Platform and, where you are eligible, withdrawable in accordance with clause 11 and the withdrawal terms in your account.

9. Shipping and delivery

Confirmed Orders are dispatched within 1-2 business days and typically delivered within 3-7 business days of dispatch, depending on your location. Serviceable areas, shipping charges, tracking and what happens to an undelivered parcel are set out in full in our Shipping & Delivery Policy.

You are responsible for the accuracy of the delivery address and contact number you provide. Re-delivery to a corrected address may attract a further shipping charge.
Delivery timelines are good-faith estimates and may be affected by events outside our control, including courier disruption, weather, strikes and public holidays.
Risk in the Products passes to you on delivery to the address you provided. Please inspect the parcel on arrival and refuse it if the outer packaging is visibly tampered with or damaged.

10. Cancellation, returns and refunds

The headline timelines are below. The full terms, including which Products are non-returnable and how to raise a request, are in our Order Cancellation Policy and Cancellation & Refund Policy.

Cancellation: Free of charge any time before your order is dispatched
Return window: 7 days from the date of delivery
Refund processing: 5-7 business days, to the original payment method
Return shipping: Free for defective, damaged or incorrect items. For change-of-mind returns, return shipping is borne by the customer.

Refunds for prepaid Orders are returned to the original payment method. Refunds for COD Orders are credited to your Wallet or to a bank account you nominate. Nothing in this clause limits your rights under the Consumer Protection Act, 2019.

11. Affiliate referral rewards programme

ApexMart runs a voluntary affiliate programme through which registered users can refer other people to shop on the Platform and receive referral rewards on qualifying purchases. It is a marketing incentive attached to the sale of Products, and the following terms apply to it.

Participation is free. There is no joining fee, subscription, registration charge or minimum purchase required to enrol. Every registered user is issued a referral code and link.
Rewards accrue on genuine purchases only. A referral reward arises when a person you referred places an Order that is paid for, delivered and retained. Rewards are credited to your Wallet once the Order has settled and the applicable return window has elapsed.
Rewards are not guaranteed income. They are a discretionary marketing incentive and are not salary, wages, commission for employment, an investment return or a promise of any particular amount. The amount you receive depends entirely on the genuine purchases made by people you refer, and may be nil. We make no representation, projection or guarantee about any amount any participant will receive.
No reward is payable on self-referrals, on duplicate or fabricated accounts, on Orders that are cancelled, returned, refunded or charged back, or on purchases obtained through spam, misrepresentation, unauthorised advertising, paid search on our brand terms, or any breach of these Terms. We may reverse a reward credited in error or on a subsequently reversed Order.
We may vary or withdraw the programme. We may change the qualifying criteria, the reward structure, the eligible Products or the payout mechanics, or suspend or discontinue the programme entirely, at any time. Changes are published on the Platform and take effect prospectively.
Withdrawals. Withdrawing a Wallet balance is subject to the withdrawal terms shown in your account, to identity verification where we are required to carry it out, and to tax deduction at source and reporting where applicable law requires it. You are responsible for your own tax on any reward you receive.
How you may describe the programme. You must not present it as an investment, a business opportunity offering assured returns, or a scheme guaranteeing earnings; you must not make earnings claims on our behalf; and you must not promote your referral link through unsolicited messaging or any misleading statement about ApexMart or the Products.

12. Selling on the Platform

If you are onboarded as a Seller, the following apply in addition to your seller agreement with us:

You are an independent principal, not our agent, employee or partner. You are the seller of record for the Products you list.
You must hold and maintain every registration, licence and approval that applies to the goods you sell, including GST registration where applicable, and provide correct HSN codes, tax rates and invoicing details.
Your listings must be accurate and not misleading as to price, quantity, country of origin, expiry, warranty or specification, and must comply with the Legal Metrology (Packaged Commodities) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020.
You must not list counterfeit, unsafe, expired, recalled, restricted or prohibited goods, or goods you are not authorised to sell.
You must honour the dispatch timelines and the cancellation, return and refund policies published on the Platform, and respond to customer and grievance queries within the timelines we notify.
Settlement of your proceeds is made in accordance with your seller agreement, net of applicable fees, taxes, refunds and chargebacks. We may withhold settlement, delist a listing or suspend a seller account where we reasonably suspect a breach of this clause.
You indemnify us in respect of any claim arising from the Products you list or the statements you make about them.

13. Acceptable use

You must not:

use the Platform for any unlawful purpose or in breach of any applicable law;
place fraudulent Orders, use a payment instrument you are not authorised to use, or open multiple accounts to exploit promotions, coupons or referral rewards;
scrape, crawl, harvest, mirror or systematically extract content, pricing or user data from the Platform, or use any bot, script or automated means to access it;
reverse engineer, decompile, probe or attempt to gain unauthorised access to any part of the Platform or its infrastructure;
upload or transmit any virus, malware or code designed to interrupt, damage or limit the functioning of the Platform;
impersonate any person, misrepresent your affiliation with us, or post any review, question or content that is false, defamatory, obscene, infringing or misleading;
resell Products acquired through the Platform except where we have authorised you to; or
interfere with another user's access to or use of the Platform.

14. Intellectual property

The Platform and everything on it — the ApexMart name and logo, page design, text, graphics, photographs, user interface, code and their selection and arrangement — is owned by or licensed to ApexMart and is protected by Indian and international intellectual property law.

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for your own personal, non-commercial purposes. That licence does not permit you to copy, reproduce, republish, frame, distribute or create derivative works from any part of the Platform without our prior written permission. Third-party brand names and marks shown on Product pages belong to their respective owners and are used only to describe the Products.

Any content you submit — a review, a photograph, a question — remains yours, but you grant us a non-exclusive, royalty-free, worldwide licence to host, display and use it in connection with the Platform. You are responsible for having the right to submit it.

15. Third-party services and links

The Platform relies on third parties for payment processing, logistics, communications and analytics, and may link to third-party websites. We do not control those services and are not responsible for their content, terms or privacy practices. Your dealings with them are governed by their own terms.

16. Disclaimers

The Platform is provided on an "as is" and "as available" basis. We do not warrant that access will be uninterrupted, timely or free of error, that defects will be corrected, or that the Platform is free of harmful components. We may suspend access for maintenance, upgrades or security without notice.

Product information, including specifications, ingredients and usage guidance, is supplied by the manufacturer or the Seller. We take reasonable care in reproducing it but do not independently verify every claim, and it should not be treated as medical, dietary, professional or financial advice. Nothing in this clause excludes or limits any statutory guarantee, warranty or right available to you as a consumer under Indian law, including under the Consumer Protection Act, 2019.

17. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you in respect of any claim arising out of or in connection with an Order shall not exceed the amount you actually paid for that Order.

We shall not be liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, goodwill, data or anticipated savings, however arising.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

18. Indemnity

You agree to indemnify and hold harmless ApexMart, its directors, officers, employees and agents against any claim, demand, loss, liability, damage, cost or reasonable legal fee arising out of your breach of these Terms, your violation of any applicable law, or your infringement of the rights of any third party.

19. Force majeure

We are not liable for any delay or failure to perform caused by an event beyond our reasonable control, including an act of God, flood, fire, earthquake, epidemic, civil unrest, strike, war, act of terrorism, government action, courier or supplier failure, power outage, or failure of a telecommunications or payment network.

20. Suspension and termination

You may close your account at any time by writing to us. We may suspend or terminate your access, cancel pending Orders and forfeit unredeemed referral rewards where we reasonably determine that you have breached these Terms, engaged in fraud, abused the return, promotion or referral mechanics, or repeatedly refused delivery of COD Orders. Clauses that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity and governing law — continue to apply.

21. Grievance redressal

We have appointed a Grievance Officer in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. Contact details, the escalation path and the timelines within which we acknowledge and resolve complaints are published on our Grievance Redressal page.

22. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, the Platform or an Order are governed by and construed in accordance with the laws of India. You and ApexMart agree to submit to the exclusive jurisdiction of the courts of competent jurisdiction in India.

23. Changes to these Terms

We may amend these Terms from time to time to reflect changes in our services, our operations or the law. The current version is always published on this page with the "Last updated" date shown at the top. Your continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms. The Terms in force when your Order is confirmed are the Terms that govern that Order.

24. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
Our failure to enforce any right or provision is not a waiver of that right or provision.
These Terms, together with the policies linked from them, constitute the entire agreement between you and us in relation to the Platform.
You may not assign your rights under these Terms. We may assign ours to a successor in connection with a reorganisation or transfer of business.

25. Contact us

For questions about these Terms, an Order, or anything else on the Platform, reach us at the details below or through our Contact page.

Legal entity: ApexMart
Email: support@apexmart.in
Business hours: Monday to Saturday, 10:00 AM to 7:00 PM IST